Shipping Destinations:
We currently ship to all locations within INDIA and selected international destinations. If you’re unsure whether we deliver to your area, please contact our customer service team at support@wellkaya.com.
Shipping Charges:
- Domestic Shipping:
- Standard Shipping: Free for orders above Rs.999. A flat rate of Rs.99 applies for orders below this value.
- Express Shipping: Additional charges apply, calculated at checkout based on your location.
- International Shipping:
- Charges vary depending on the destination and weight of the package. Final rates will be displayed at checkout.
Processing Time:
All orders are processed within 1-3 business days. Orders placed after 11 PM or on weekends/public holidays will be processed on the next business day.
Delivery Time:
- Domestic Orders: Typically delivered within 3-7 business days after processing.
- International Orders: Delivery times vary based on the destination, ranging from 7-21 business days.
Tracking Information:
Once your order is shipped, you will receive an email with tracking details. You can track your shipment using the link provided or by visiting [Courier’s Website] and entering your tracking number.
Delays:
Delivery times are estimates and may be affected by factors beyond our control, such as customs delays, natural disasters, or logistical challenges. We appreciate your understanding and patience in such cases.
Order Issues:
If your order arrives damaged, incomplete, or if you receive the wrong product, please contact us at support@wellkaya.com within 24 hours of receiving your order. We will assist you with a replacement or refund.
Customs and Duties:
For international orders, any applicable customs fees, duties, or taxes are the responsibility of the customer. Please check with your local customs office for more information.
Returns and Refunds:
For details on returns and refunds, please refer to our [Return and Refund Policy].
If you have any questions about our shipping and delivery process, please don’t hesitate to reach out at support@wellkaya.com.